Revitalising business performance through process improvement and skills development

An established business to business services company wanted to improve poor delivery performance and halt escalating costs.

Core Partners worked with the client to quickly establish short-term controls to meet daily targets and stabilise the business. We then conducted a deeper performance assessment to identify the underlying causes of the loss in performance. This highlighted the requirement to strengthen the organisation and help the client remove a production backlog, both of which were impacting business performance.

The changes made to the organisational structure improved both performance management and recruitment issues, reducing temporary labour costs by 70% and radically improving output quality. The re-designed systems and cost control mechanisms also reduced the production backlog from 4 days to ½ day and improved the performance of the core processes by 30%.